Multi-platform evaluation and word-of-mouth

Multi-platform evaluation word-of-mouth aggregates customer evaluations scattered on Meituan, Dianping and other platforms into a unified backend. Managers can view and reply centrally without logging in one by one, significantly improving response speed. When a negative review occurs, the system promptly warns the store and leaves a window for remediation.

Through keyword and sentiment analysis of reviews, we can gain insight into the real shortcomings of dishes, services, and environment; high-quality reviews can be used as store promotion materials with one click, forming a positive cycle of word-of-mouth.