“The combination of scanning QR codes to order meals and membership deposits can improve both store efficiency and customer experience.”
Hot pot and barbecue restaurants have high per-table costs, complicated portions and combinations of dishes, and traditional handwritten orders are prone to errors. During peak periods, waiters are too busy, affecting table turnover. Under the franchise model, the division of funds between stores and headquarters is also difficult to manage.
The solution is centered on ordering by scanning QR codes. Customers place orders, add dishes, and check out by themselves, while waiters focus on serving and turning tables. The system supports various sales formats such as set meals, platters, and weighings, and the kitchen prepares dishes according to table numbers. The membership system supports stored value, points, and coupons to increase customer stickiness; the ledger system can automatically settle accounts by store and partner, making finances clear and transparent.
Actual operating data shows that after the digital solution was launched, the number of service tables per person in the store increased, the average waiting time for customers was shortened, and the amount of member stored value and the proportion of repeat consumption increased steadily, providing a standardized operating template for chain expansion.
