“Turn every time of care and foster care into building trust among members.”
The pet industry has both retail and service attributes, with pet food, supplies, care, foster care, medical care and other industries intersecting. Traditional stores rely on paper files to record pet information, which is easily lost; reservation, service, and retail data are fragmented, making it difficult to form a complete member portrait.
The digital solution covers the core scenarios of pet stores: establishing pet electronic files to record vaccination, deworming, and care preferences; online appointments for care and foster care, and automatic reminders when arriving at the store; product retail and membership points are connected, and sub-cards and package cards are flexibly combined; employee performance and service evaluation are linked to improve service quality.
After application, store service appointments are more orderly and customer waiting time is shortened; member consumption records are complete, making it easy to accurately recommend suitable products and services. While pet owners’ experience has improved, store repurchase rates and reputation have also steadily increased.
