“HQ can see at a glance which store sold well today.”
Malatang is a "self-select + weighed + fast-serving" business with concentrated peak queues, many SKUs and complex flavor combinations. Stores previously used standalone POS, data siloed, HQ couldn't see real-time sales or margin.
The digital solution deployed unified checkout and back-office per store: auto-pricing by weight, separate logging for soup base and add-ons; cross-store stored value and points; HQ dashboard summarizing sales and AOV by store and hour.
After rollout, order efficiency improved and peak queues shortened; HQ adjusts stocking and promotions by sales data, reducing waste and growing community repeat purchases.
